Your puzzle has just arrived! You excitedly open the box and start happily putting it together, when uh-oh, you're missing a piece! What do you do?! Puzzle pieces can sometimes seem like socks in a dryer; you know there in there, but you just can't find them. They can easily be misplaced, so make sure you look everywhere before you panic.
Jigsaw puzzles today are made with highly precise automated equipment & machinery so it is very rare to have a missing piece in the sealed box. However unlikely it may seem, puzzle pieces can go missing once the box has been opened. Pieces most often find a cozy hiding place somewhere in your work area, on your couch, embedded in your carpet, hanging-out with your favorite pet, or with a loved-one.
Carefully search any rooms you used for opening, constructing, gluing, transporting or storing the jigsaw puzzle and be sure to do a thorough search of the packaging and all work-areas and allow some time before notifying the authorities that your piece has gone missing. Lastly, make sure that all of the pieces you've placed belong where they are, so you know exactly which piece you're missing - sometimes pieces can seem appear to be in the right place, but they're not.
Still missing in action? Don't worry, there's still hope!
Your best option is to contact the manufacturer directly (see instructions below); many of them are happy to help and they are the best source for the right replacement(s). An important note: Replacement pieces may not actually be the perfect fit for your puzzle. Manufacturers often replace and/or rotate cutting dies throughout the manufacturing process and to ensure quality measures are met. In some cases, the manufacturer has included instructions for replacing missing pieces on, or inside, the box the puzzle was packaged in.
OK, so the missing piece(s) are nowhere to be found. What now! Here's what you do:
1. Find the brand or manufacturer name for the puzzle. Whether you've purchased a Ravensburger, White Mountain, Educa, Trefl, Ceaco, Springbok, Buffalo, Lafayette, Anatolian, Pomegranate, D-Toys, Jumbo, Heye, Eurographics, Cobble Hill, or any other puzzle, you'll need to know the who it was manufactured by before doing anything else.
2. Which piece do you need? You will need to know the exact one. Just like Battleship, you need to be very specific of the location of the piece to be successful. Count like you would on the game board; B36, for example would be the second column and the 36th row.
3. Get in touch with the manufacturer. Make sure you have the original box and packaging as there may be important information on it which they will ask for. This could include the UPC number, the item number, title of the puzzle, manufacturing lot code, date of production, etc. We have included the contact information and some instructions from our most popular brands, below.
If your manufacturer can't replace the piece or you have any trouble reaching them, you can try contacting the Puzzle Doctor! He can recreate missing pieces by hand for a cost of about $10 a piece plus shipping. All you need to do is send him a picture of the puzzle image and the hole where the piece would go and he'll masterfully remake the lost piece! Please note Jigsaw Jungle has no affiliation with the Puzzle Doctor and cannot provide accurate quotes for puzzle piece replacements.
Missing Pieces...A few important things to remember:
1. Jigsaw Jungle International Inc. is a worldwide distributor/vendor and does not manufacturer any jigsaw puzzles or other items.
2. You must first attempt to contact the manufacturer who produced the puzzle that is missing pieces and/or the store where the puzzle was purchased to see if they are able to help you.
3. Jigsaw Jungle International Inc. does not refund purchases due to missing pieces. A replacement or partial credit may be issued, as determined by the protocol of the manufacturer of the particular item that is missing pieces.
Some of our most popular brands:
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Manufacturer
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Steps to Follow...
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ANATOLIAN
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We have a missing piece of support for our customers and it’s free of charge… Please log-in to the website www.anatolianpuzzle.com, click the missing piece form, and simply complete it.
Just as a reminder,
You should provide us with the following information to supply your missing piece(s) and ship to your address by postal service
1- Your name and an address for delivery including postcode
2- Your e-mail address
3- Puzzle code, product code, missing piece co-ordinates (please check the missing piece form for instructions)
In case you have lost the codes review the followings:
You have to upload the photo of the puzzle via the same form (add an image button)..Enter 1111 or 0000 for the code… Address, name, surname, postal code, E mail address, lost piece coordinates (guidance chart exists under the same menu)
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AQUARIUS
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Phone: 661-775-2546
Email: orders@nmrdist.com
Contact and inquire about obtaining a replacement piece, they will provide instructions.
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BUFFALO GAMES
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Please fill out the appropriate form below:
Missing pieces: http://buffalogames.com/contact/missing-piece/
Other defects: http://buffalogames.com/contact/defective-product/
If you have any specific questions or need help filling out the form, we may be reached by email at:customerservice@buffalogames.comor phone at 800-832-2331
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CEACO
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Web: Click here for online customer service form
Phone: 617-926-8080
Email: puzzles@ceaco.com
Instructions:
1.Write your name, complete shipping address, phone number and email address on a plain piece of paper. Also include the puzzle name and item number (found on the side of the box) and include a brief description of the problem.
2.Cut the UPC code from the box.
3.Place the UPC code and info sheet in envelope and mail to:
CEACO Quality Control
C/O Edaron, Inc
100 Appleton St.
Holyoke, MA 01040
Note: They will usually send you a replacement puzzle but if that puzzle is no longer available, they will send you another product of equal value and size. Allow 6 to 8 weeks for processing.
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CLEMENTONI
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Email: info@clementoni.it or phone: 1-800-962-3468 to inquire about obtaining a replacement piece.
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COBBLE HILL
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Phone: 250-592-7374
Toll Free: 1-877-592-7374
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DANAWARES
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Phone: 514-342-5555
Toll Free: 1-866-326-2927
Email: info@danawares.com
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DOWDLE PUZZLES AMERICANA FOLK ART
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Phone: 866-369-3531 toll free or 801-785-1123
Email:support@dowdlefolkart.com
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
The individual pieces cannot be replaced. A replacement puzzle will be sent in the bag. Please keep the box and poster image. If the puzzle is out of stock a new puzzle of similar theme and piece count will be sent.
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EDUCA
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Online Piece Replacement Program:
Click here to submit a lost piece request.
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ENJOY |
Online Piece Replacement Program:
Missing Pieces – ENJOY Puzzle (enjoy-puzzle.com)
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EUROGRAPHICS
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Email: info@eurographics.ca
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FALCON
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Please email: service@autruche.ca or call: 450-670-2323 or toll-free at 1-866-539-4278 for help handling any issues with manufacturer defects or missing pieces.
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GIBSONS PREMIUM
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Phone: 514-941-4044
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HEYE
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Please email: service@autruche.ca or call: 450-670-2323 or toll-free at 1-866-539-4278 for help handling any issues with manufacturer defects or missing pieces.
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JACAROU PUZZLES
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Email: jacaroupuzzles@videotron.ca
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JUMBO
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Please email: service@autruche.caor call: 450-670-2323 or toll-free at 1-866-539-4278 for help handling any issues with manufacturer defects or missing pieces.
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KARMIN INTERNATIONAL
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Phone: 1-888-884-7202 ext 65 or 514-685-2202
Email: puzzles@karminindustries.com
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LION RAMPANT
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Phone: 905-572-6446
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MASTERPIECES
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Phone: 520-741-1315
Email: internetorders@masterpiecesinc.com
Instructions:
Send request to: 2843 W. MasterPieces Dr., Tucson, AZ 85741 (ATTN: Customer Service)
Include:
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
5. If a quality control sheet was included in the box, send this back as well
Note: No individual pieces will be replaced, only entire puzzle. If the puzzle is out of stock or no longer available, they will send a puzzle with similar theme and piece count.
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MATCHITECTURE
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Phone: 514-355-4444
Toll Free: 1-800-463-6181
Email: info@bojeux.com
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MEGA PUZZLES
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Phone: 800-465-6342
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MELISSA & DOUG
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Phone: 800-718-5365
Email: Service@MelissaAndDoug.com
Inquire about obtaining a replacement piece. Note: they do not replace individual pieces, but if the piece was missing from original packaging, they will replace the entire puzzle.
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MILTON-BRADLEY
HASBRO
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Web: Click here for online contact form
Include in the message Name of the puzzle, Date you purchased or received the product, Parts needed, Product UPC code
Note: A full replacement puzzle is the most likely result. Allow 6 to 8 weeks for processing.
The vendor for Hasbro's Puzz3D items has a seperate policy for missing piece replacement for the Puzz3D items only. Simply send a .jpg image showing the missing piece and Winning Solutions will send out replacements right away. Email: info@winningsolution.com
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NYPC - NEW YORK PUZZLE COMPANY
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Phone: 580-789-9535
Email: info@newyorkpuzzlecompany.com
Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle.
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PERRE GROUP
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Phone: 905-572-6446
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PIATNIK
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Please email: info@piatnik.com to inquire about obtaining a replacement piece or email: service@autruche.ca or call: 450-670-2323 or toll-free at 1-866-539-4278 for help handling any issues with manufacturer defects or missing pieces.
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POMEGRANATE
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Phone: 1-800-227-1428
Web: Click here for online contact form
Inquire about obtaining a replacement piece.
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PUZZLETWIST
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Phone: 763-971-8057
Web: Email PuzzleTwist
Inquire about obtaining a replacement.
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RAVENSBURGER
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Web: Online Customer Service Form
Phone: 855-257-1500
Note: Their website indicates they cannot replace individual puzzle pieces due to the production process. However, they encourage you to contact them and they will attempt to resolve the issue. They will send a whole replacement puzzle if the piece is missing due to manufacturers defect.
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SPRINGBOK
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Phone: 800-497-8697
Web: Click here for online contact form
Note: They do not replace individual pieces but if the piece was missing or damaged from original packaging, they will replace the entire puzzle.
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SUNSOUT
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Email: customerservice@sunsout.com
Inquire about obtaining a replacement piece.
Note: Inside each puzzle box is a sheet of paper with instructions for replacing pieces. They can replace individual pieces for puzzles 1000 pieces or more that are currently in stock. If unavailable, they replace the entire puzzle.
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TOMAX
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Phone: 352.754.8522
Fax: 352.754.1882
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VERMONT CHRISTMAS COMPANY
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Phone Toll-Free: 1-888-890-0005
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WASGIJ!
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Please email: service@autruche.ca or call: 450-670-2323 or toll-free at 1-866-539-4278 for help handling any issues with manufacturer defects or missing pieces.
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WHITE MOUNTAIN
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Phone: 800-548-8009 ext. 19
Email: info@puzzlemaps.com
Instructions:
Send request to P.O. Box 818 Jackson, NH 03846
Include:
1. UPC barcode cut from the box
2. Title of puzzle
3. Name and Phone number
4. Description of problem (i.e. missing piece or damaged)
5. If damaged, include photo of damages
Note: They do not replace individual pieces, but will try to replace entire puzzle from same die cut.
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WILLOW CREEK PRESS
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Phone: 1-800-850-9453
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WREBBIT 3D
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Phone: +1 (514) 787-8842
Toll free: +1 (855) 787-8842
Email: info@wrebbit3d.com
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4D CITYSCAPE
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Phone: 416-410-2642
Instructions: Email missingpieces@4dcityscape.com and give them information about the missing pieces. They will contact you upon further review and inspection.
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