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Shipping & Delivery

 Free & Flat-Rate Shipping
Canada & Continental USA*


CANADIAN ORDERS:
FREE Shipping for Orders $75 or more*
$9.95 CAD Expedited Shipping for Orders $75 or more
$11.95 CAD Flat-Rate Shipping for Orders less than $75

USA ORDERS:
FREE Shipping for Orders $99 or more*
$9.95 USD* Flat-Rate Shipping for Orders less than $99

 P.O. Boxes do not qualify for Free & Flat-Rate shipping offers.

 FREE Curbside or In-Store Pickup – Pick-up is free for all orders and typically ready just 1 hour after placing your order! Valid for in-stock items only. Please wait to receive confirmation that your order is ready before coming and be sure to check store opening hours for pick-up.

Need your order faster? Fill your cart, enter your shipping details and choose the Express or Priority shipping option at checkout or try our fast and convenient pick-up options from our massive Montreal (Lasalle) puzzle warehouse.

Flat-Rate Standard Shipping is available within the Continental United States & Canada on qualifying items up to a maximum of $20. Some restrictions apply. Delivery time depends on the address being shipped to, weather conditions, carrier delays etc. Please allow 3-15 days for Flat-Rate Standard Delivery. We reserve the right to change or discontinue the shipping offer at any time. Please note we have no control over shipping times and delays.

Resellers, Amazon vendors & etc are not eligible for Flat-Rate or Free Shipping offers.

Once you have filled your cart and proceed to checkout, you will be given different shipping options and rates and prompted to choose a shipping method. Your shipping options and associated shipping cost will be based on the items in your cart, overall size of the package (weight, size – length/width/height), shipping address and delivery method selected.

Ordering from Canada or the United States? Since Jigsaw Jungle has shipping facilities on both sides of the border, we take care of all of customs, duties, exchange & other various fees so you don't have too!* That means no surprises when your parcel arrives! Plus, you pay for your order in your home currency (USD/CAD), so there are no foreign exchange charges to pay!

Orders received prior to 1:00pm EST in the distribution system will typically ship the same day. Orders received after this time should ship the next business day. Orders are shipped on business days only. Business days are Monday-Friday from 9am to 4pm, excluding Canadian and US National and statutory holidays. Your order must be received and your credit card authorized by 1:00 p.m. EST or your order will not be processed until the following business day.

 

At Jigsaw Jungle, we try to offer you the best and least expensive shipping rates. Our Flat-Rate Standard Shipping offer APPLIES ONLY TO CONTINENTAL UNITED STATES and CANADA. Flat-Rate Standard Shipping does not include extended area destinations such as Alaska, Hawaii, The US Virgin Islands, Puerto Rico, Newfoundland, The North West Territories, Yukon, Nunavut and various other extended areas. Some remote locations may require additional shipping charges. Please note, additional charges may apply to shipments to remote/extended delivery areas such as small towns, outer limits, or delivery areas outside of major cities, etc. where additional fees are charged by the courier companies (as determined by UPS, USPS, FedEx, Purolator, Canada Post, TNT, DHL, etc.). Please note that P.O. Boxes are not included in our Free and Flat-Rate Shipping Offers. Note that even areas just outside city limits may be considered as extended area delivery locations by the various courier companies and may be subject to additional charges. Jigsaw Jungle has no control over this. On some products, special handling and supplementary shipping fees may still apply. If your order contains items, such as irregularly shaped boxes, oversized items (Porta-Puzzle Portfolio storage units, Super-Tock games, larger puzzles with higher piece-counts, etc.), triangular boxes, oversized boxes and 3D/4D puzzles, etc. that are not considered standard size items, additional charges maybe added to your standard Flat-Rate Super-Saver Shipping charge. We reserve the right to change or discontinue our "Flat-Rate Super-Saver Shipping " promo at any time. Please note that Jigsaw Jungle International Inc. has no control over shipping charges, fuel surcharges, extended area charges, overages, additional fees, etc. We do not make money on shipping. Jigsaw Jungle tries to offer you the best and least expensive shipping rates and charges clients based on the true shipping cost -typically absorbing a substantial portion of the actual shipping cost to ship your order. In some cases, the difference in the true shipping cost and amount paid by you is too great to absorb and you may be contacted by a Jigsaw Jungle representative once your order has been packed & is ready-to-ship, regarding additional shipping charges that must be paid before your order can be shipped. The "Flat-Rate Standard Shipping" does not apply to the following Postal Code pre-fixes (please note other postal codes that are not eligible for Flat-Rate Stardard Shipping may not be included in this list):
A0G G0W P0X S0K T0J V0L V2G Y1A
A0H G0X R0B S0L T0K V0N V2J A0J
G4T R0C S0M T0M V0P V2P A0K J0M
R0E S0P T0P V0R X0C A0K J0Y R0J
T0A T0V V0T X0E A0M P0L R0L T0C
V0C V0V X0G A0P P0M S0E T0E V0G
V0W X1A G0B P0T S0H T0G V0J V1L
Y0A G0G P0V S0J T0H V0K V1R Y0B
You can have your order shipped virtually anywhere in Canada, the Continental Unites States or Internationally! Please note that some addresses will require verification by the client and confirmation of payment prior to the order being shipped.
For most orders, you will be given the option of selecting different shipping options and rates. All you need to do is click the delivery method that best suits your needs!.
Orders are processed by Jigsaw Jungle so quickly, that changes can not be made to an order once it has been submitted.
All customer orders are shipped to the address information provided by the client upon completion and submission of their order. It is imperative that the SHIP TO ADDRESS information is 100% accurate and complete - including all pertinent details such as name, address, apartment, suite, unit #, city, province/state, postal/zip code, etc. Jigsaw Jungle International Inc. is not responsible for packages shipped to the wrong address or any costs associated with readdressing packages. Courier companies charge an address correction fee to reroute packages to the correct address or return the packages to the sender if the address cannot be found, without notice. Any associated fees and charges due to address errors/corrections are the responsibility of the client and must be paid in full by the client. Jigsaw Jungle International Inc. will cover the address correction charges only if the error was made on the part of the company.
Every once in a while, we will have a package returned to us because it was undeliverable. When this occurs, we will issue a full refund for the price of the product plus taxes, less any shipping charges for the original shipping plus any return shipping fees charged by the courier to Jigsaw Jungle. Shipping charges are non-refundable. Why would a package be returned to you as undeliverable? We can receive packages as undeliverable for the following reasons: - Incorrect address information. - Failed delivery attempts or the item was not picked up from the local depot within 5 business days. - Refused by the recipient. If there is no tracking information or you cannot locate the package and it is not being returned as undeliverable, please contact our Customer Care Department at 1.877.7.JUNGLE (1.877.758.6453)
We ship to almost any address on the planet. International orders must be verified and approved prior to shipping. This may include confirmation of details such as payment information, delivery address, etc. All International shipments must clear the Customs in your country which can delay the arrival of your order. You may be responsible for import duties and taxes for your country as well. Shipping costs can be determined by adding items to your cart and estimated rates will be displayed on the checkout page. If rates for your country are not displayed, please email or call us for a quote. PLEASE NOTE! If you refuse delivery for any reason after your order has been shipped, OR if your address is not found by the shipper, OR if your order is refused by customs, you will still be charged all shipping costs for the shipment to you and ALL costs for having your order returned to us, plus a restocking fee of 25% of your order. PLEASE NOTE!! Depending on the delivery method selected, some international shipments may not supply tracking information. Jigsaw Jungle International Inc. is not responsible for packages once they leave our warehouse.
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