Piece of the Puzzle Rewards (Loyalty) Program

What is Piece of the Puzzle Rewards?
We know you love Puzzles as much as we do, so we created our Piece of the Puzzle Rewards Program, where members receive 1 point for every dollar they spend for any order of $10 or more. When members reach 200 points, they can redeem them online or in-store for $10 off a future purchase. Members will also receive special offers with additional opportunities to earn and redeem points throughout the year.

Do Piece of the Puzzle Reward Points expire?
When do points accumulated through Points for Puzzles expire? These points expire 12 months after they become active in your Rewards account. This expiration date cannot be extended. When redeeming, any points for Puzzles or Accessories, points will automatically be used toward the Reward before points from qualifying orders are used.

Redeeming Points
​Once you have earned 200 points, you can redeem online or in-store for $10 OFF a future order of puzzles, accessories and more (note: points can not be redeemed toward the purchase of JigsawJungle.com | PuzzleDepot.ca Gift Cards and/or Certificates) by clicking the REDEEM button in your JigsawJungle.com | PuzzleDepot.ca account at checkout. Some conditions apply.  
You are not required to redeem points and can continue to build points to redeem multiple free puzzles & accessories. Pending points are not available for redemption during the approximate 48 hour pending time period.

Participation in the Program
Piece of the Puzzle Rewards Program is open to legal residents of The United States and Canada 18 years and over with who have registered for the program and who order online from JigsawJungle.com | PuzzleDepot.ca or shop in-store using their Puzzle Profile Account. It is void where prohibited by law. Point redemption valid only for online and in-store purchases from participating locations. See details for full terms and conditions.

Terms and Conditions (The Fine Print)

Point Redemption
Participants who have earned at least two-hundred (200) Points may redeem their Points toward the purchase of applicable puzzles & accessories ("Reward Puzzles & Accessories") when they make an online or in-store order. JigsawJungle.com may modify the number of Points needed to earn a Reward Puzzles & Accessories and will message that change to all Participants prior to its implementation.

How to Use Points
Participants may redeem Points online or in participating locations in the United States and Canada by clicking on the redemption link in their Rewards Account and following the instructions to complete their purchase. Participant shall remain responsible for applicable sales tax, state fees, delivery charge for orders including Rewards Puzzles & Accessories. 

Point Redemption Final
All point redemptions are final, and the Points will be deducted immediately from Participant's Account. JigsawJungle.com will not provide any refunds once Points are redeemed.

Promotional Offers
From time to time, JigsawJungle.com, in its sole discretion, elect to offer promotional opportunities for Participants to redeem points in addition to the ability to redeem Points for Reward Puzzles & Accessories as set forth above. These promotional offers may only be available for a limited time period, may offer promotional points with pre-set expiration dates and may be limited to select locations. JigsawJungle.com will provide the specific terms and conditions of any promotional offers at such time.

Modification and Termination of the Program
Piece of the Puzzle Rewards Program is scheduled to begin on July 1, 2020 at 7:00 a.m. Eastern Standard Time ("EST").
By participating in the Program, Participants hereby agree that Sponsor (JigsawJungle.com | PuzzleDepot.ca) may modify these Rules, including termination of the Program, with or without notice even though these changes may affect a Participant's ability to redeem accumulated Points.
A Participant's continued participation in the Program constitutes his or her acceptance of any changes to these Rules.

Earning & Collecting Points through Online Purchase. 
Once you have enrolled, you will earn 1 point for each dollar spent on orders of $10 or more on JigsawJungle.com | or in-store in participating locations. There are no restrictions regarding the content of your order and the total value for point calculation is based on the order sub-total after any applicable discounts and before delivery fees and taxes. Exclusions may apply. See details.

Earn Bonus Points or Other Rewards. 
From time to time, you may be offered the ability to earn Bonus Points or other Rewards for a single Qualifying Order during a limited time-period. Depending on the offer, you may be required to first activate the offer by following the instructions provided before you make the purchase to receive the Bonus Points or receive the reward. Your online, phone or in-store Qualifying Order must be completed during the stated time-period and must be completed with the email address associated with your Piece of the Puzzle Rewards account.

Earning Points for Online Purchase After Order is Placed.
If you make a Qualifying Order online but do not use a Participant Account, you may make a request for Points after your Qualifying Order. You must make the request using a valid Participant Account (which may be created after your Qualifying Order) within thirty (30) days of the date of the Qualifying Order by contacting our Customer Care Department by email: service@jigsawjungle.com. You will need to submit the order number and the unique rewards code associated with the Qualifying Order included on your receipt and box label to be reviewed. Requests for Bonus Points will not be accepted. Limit: You may only make one (1) post purchase request every twelve (12) calendar months.

No Cash Value or Transferability. 
Points do not constitute property, do not entitle a member a vested right or interest and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason, and are not transferable upon death, as part of a domestic relations matter or otherwise by operation of law. The sale of Points is strictly prohibited and any Participant identified by Sponsor attempting to sell Points may have his/her Participant Account terminated. Any Points remaining in a Participant's Account if the Program is terminated will be forfeited without compensation. There shall be no carry over or transfer of Points to other Sponsor programs (if any), unless otherwise determined by Sponsor in its sole and absolute discretion.

Inactivity and Forfeiture
If a Participant fails to either earn or redeem Points for one hundred eighty (360) consecutive calendar days, the Participant will forfeit any Points remaining in his/her Participant Account, without compensation.

General Terms and Conditions
JigsawJungle.com | PuzzleDepot.ca reserves the right to suspend or discontinue the eligibility of any person who uses, or, in the case of suspension, is suspected of using, the Program in a manner inconsistent with these Rules or any federal or provincial laws, statutes or ordinances. In addition to suspension or discontinuance of the Program eligibility, JigsawJungle.com | PuzzleDepot.ca shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.

1. Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. Sponsor's failure to enforce any of these Rules shall not constitute a waiver of that, or any other, provision.
2. All questions or disputes regarding eligibility for the Program, accumulation of and redemption of Points, or a Participant's compliance with these Rules will be resolved by JigsawJungle.com | PuzzleDepot.ca in its sole discretion.
3. JigsawJungle.com | PuzzleDepot.ca is not responsible for any incorrect or inaccurate information supplied by Participants while participating in the Program.
4. Participants are responsible for the payment of all applicable taxes which may result from participation in the Program.
5. Participants are responsible for maintaining updated contact information in their Participant Account. Information contained in the Participant Account may be used to contact Participants.
6. The Program is subject to all applicable laws, rules and regulations.
   
   

Limitation of Liability
JigsawJungle.com | PuzzleDepot.ca, its affiliates, subsidiaries, and promotional and advertising agencies are not responsible for any printing or computer error, omission, interruption, irregularity, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alteration of Program materials or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of Program information due to technical problems or traffic congestion on the internet, at any web site or any combination thereof.
By participating in the Program, each Participant accepts all responsibility for, and hereby releases and agrees to indemnify and hold harmless Sponsor and their respective parent companies, subsidiaries, affiliates, agents, promotion and advertising agencies, and each of their respective officers, directors, employees, shareholders, and successors, assigns, and service providers from and against any claims, liabilities, damages, or expenses that may arise from actions taken by such Participant and/or Participant's participation in the Program, or for any harm or injury caused by any third party.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL SPONSOR, JigsawJungle.com | PuzzleDepot.ca, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, ASSIGNS, AND SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF PARTICIPATION IN THE PROGRAM OR ANY PURCHASED ITEM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SUCH EXCLUSIONS MAY NOT APPLY TO YOU. IF SPONSOR IMPROPERLY DENIES A PARTICIPANT ANY REWARD, LIABILITY WILL BE LIMITED TO THE EQUIVALENT FAIR MARKET VALUE OF THE REWARD. BY PARTICIPATING IN THE PROGRAM, A PARTICIPANT WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED.

As a condition of participating in the Program, Participant agrees that, except where prohibited, any and all disputes, claims and causes of action arising out of, or connected with, the Program or any item purchased therein shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Quebec, Canada. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, Participant's rights and obligations, or the rights and obligations of Sponsor in connection with the Program, shall be governed by, and construed in accordance with, the laws of the Province of Quebec, Canada, without giving effect to any choice of law or conflict of law rules (whether of the Province of Quebec or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than Province of Quebec.

If any provision of these Rules is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Rules, which will otherwise remain in full force and effect.
Sponsored by: JigsawJungle.com | PuzzleDepot.ca, Headquarters: 8126 Jean-Brillon, Lasalle (Montreal), Quebec H8N 2J5

** PLEASE NOTE - Wholesale clients/resellers are not eligible for the rewards point program. 

These Program terms were updated as of July 6, 2020.